Help centre
How can we help?
Answers to the questions we hear most about booking, your account, payments, and using Taafi day to day.
Booking & appointments
Choosing a channel, rescheduling, and what to expect from a visit.
Account & profile
Signing in, updating your details, and managing your account.
Payments & billing
How pricing works and what's included in a consultation.
For clinicians
Applying to join Taafi and questions about your clinician account.
Privacy & data
How your health information is handled and stored.
Technical issues
Installing the app, notifications, and troubleshooting.
Booking & appointments
How do I book an appointment?
Sign in, tap "Book an appointment," and choose a specialty and channel (chat, video, clinic, or home visit). Pick an available clinician and a time slot that works for you. You'll get a confirmation once it's booked, and it'll show up under "My appointments" on your profile.
What channels can I book?
Depending on the clinician, you can book by chat, video call, an in-clinic visit, or a home visit. Available channels are shown for each clinician when you're booking.
Can I reschedule or cancel an appointment?
Yes. Go to "My appointments" on your profile and cancel an upcoming appointment there, then book a new time. We recommend cancelling as early as possible so the slot can be offered to someone else.
Not sure which specialty to book?
When booking, you can describe your symptoms and we'll suggest a specialty to start with. This is a starting point, not a diagnosis, and your clinician will confirm the right care during your visit.
Account & profile
How do I sign in?
You can sign in with your email and password, an email or WhatsApp one-time code, or your phone number. Choose "Sign in as a patient" from the home screen to see all the options.
How do I update my personal details?
Go to your profile page and select "Edit" under Personal details to update your name or date of birth. Your email is tied to your sign-in and can't be changed there; contact us if you need it updated.
I forgot my password. What do I do?
On the sign-in screen, choose "Forgot password?" and follow the link sent to your email to set a new one.
How do I delete my account?
On your profile page, scroll to "Delete account" and confirm. This permanently removes your account and personal data and can't be undone.
Payments & billing
How much does a consultation cost?
Pricing depends on the specialty and channel you book, and is shown before you confirm an appointment, so there are no surprises.
Do labs and radiology cost extra?
Yes, lab tests and radiology are provided by our trusted private partners and are billed separately from your consultation.
Can I get a receipt for insurance?
If you need a receipt for insurance or reimbursement, contact us with your appointment details and we'll send one over.
For clinicians
How do I apply to join Taafi as a clinician?
Visit the clinicians page and fill out the application with your specialty, license, and CV. Our clinical team reviews every application and follows up within a few business days.
How do I set my availability once I'm approved?
Sign in to your clinician dashboard to set the days and hours you're available, and adjust them whenever your schedule changes.
How and when do I get paid?
Payouts follow a regular schedule with a clear record of every consultation. For specifics on your payout schedule, contact us.
Privacy & data
Who can see my health information?
Only the clinicians involved in your care can see your appointment and health details. Our team never shares your personal information with third parties without your consent.
Is my data stored securely?
Yes, your data is encrypted in transit and at rest, and access is restricted to what's needed to provide your care.
Technical issues
How do I install the Taafi app?
Open Taafi in your mobile browser and tap "Download the app"; it installs as an app on your home screen without needing an app store.
The site isn't loading properly. What should I try?
Try refreshing the page or restarting the app. If that doesn't help, make sure you're on the latest version of your browser, or contact us with details of what you're seeing.